Returns & Refunds

For Health & Safety reasons, we are unable to accept returns on masks if the packaging of the mask has been broken. If we feel the need, we have the right to decline the refund request.

Please use the contact form below to request a return or call us on 0116 2464 5190.

You should expect to receive your refund within 5 working days of the us receiving the product back to the address below; however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 2 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Upon cancellation for whatever reason, you must return the goods to the merchant at your own cost unless the goods when received were notably faulty, in which case we will pay for the postage and send out a replacement.